Refund Policy — SPOOKSY

Return Window

You have 30 days from the date you receive your order to request a return or refund.

Eligibility Requirements

To be eligible for a refund, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it
• The item must be returned in its original packaging
• Proof of purchase (order number or receipt) must be provided

Return Shipping Costs

Return shipping costs are the customer's responsibility, except in cases where the error is on our part (defective product, wrong item shipped) or the item arrived damaged.

How to Start a Return

1. Contact our customer service at [email address] with your order number and the reason for the return
2. You will receive a confirmation with shipping instructions
3. Carefully pack the item in its original packaging
4. Ship the package to the address provided

Refund Timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5 to 10 business days.

Non-Refundable Items

Certain items cannot be refunded, including:

• Sale or discounted items (unless otherwise stated)
• Gift cards
• Custom or personalized items

Contact Us

If you have any questions about your refund, please contact us ( support@hialvera.com )